Tales From The Cube - EP26001 - Cookie / Temp Call Centres

<p>In this episode I cover two topics. Cookie-cutter call centres and temporary workers.</p><p>There is a significant rise in the number of temp workers working in call centres and many call centres use a cookie-cutter model. Both are not wrong in of themselves. However, there are some risks along with the benefits. In this episode these are explored.</p>