629 - RingCentral: Cloud Migration, AI and the Future of Voice Communications in Australia

In this episode of Talking HealthTech, Peter Birch speaks with Steve Saunders, Healthcare Principle at RingCentral, about what is really at stake for Australian healthcare organisations still running on legacy phone systems and why the move to cloud-based communications is becoming increasingly urgent.

They cover the risks of relying on ageing PABX infrastructure, the barriers that slow down migration decisions and how a modular, evolutionary approach to modernisation can reduce risk and build confidence across an organisation.

The conversation also gets into the role of AI and automation in transforming how healthcare manages calls, appointments and patient interactions, as well as the critical importance of data sovereignty, privacy and security when moving to cloud-based platforms.

Steve shares why voice remains the most important communication channel in healthcare, why general-purpose tools are not built for clinical environments, and what healthcare leaders should look for when choosing a long-term technology partner rather than a one-off supplier.

For more information check out RingCentral at www.talkinghealthtech.com/ringcentral

Have a question about this episode? Reach out directly to Steve:

Steve Saunders

Healthcare Principle | RingCentral

📞 +61-2-9157-6831

✉️ Steve.saunders@ringcentral.com

Key Takeaways

📞 Voice communication remains the number one application in healthcare, with unique requirements compared to other sectors.