Six Hundred Million Decisions a Day. Zero Trust in the Room.

<p>Six hundred million automated decisions are made daily at Optimum, but what happens when the human agents go rogue? </p><p>Today&#39;s episode features a conversation with Sundar Krishnan, who reveals why customer service agents override AI recommendations, the long-term cost of short-term customer &quot;credits,&quot; and why enterprise AI is guaranteed to hallucinate without a critical, context-driven semantic layer. Todays show underscores why it is so important to bridge the human-AI trust gap.</p><p><br></p><p>WhatsApp us your comments and questions on +447392087344</p><p>Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click <a href="https://www.harveynash.com/"><u>here</u></a> to learn more about our services.</p><p>The music on Tech Talks is created by London artist <a href="https://www.lemzi.com/"><u>Lemzi</u></a>.</p>