Stop Using AI to Automate the Past with Dave Wright

What if the real risk of AI isn’t that it takes your job — but that your company only ever uses it to cut costs?

In this episode of the Balancing Act podcast, Andy speaks with Dave Wright, Chief Innovation Officer at ServiceNow and co-author of Infinite: How Visionary Leaders Transform Today’s Businesses into AI-Forward Companies.

Dave started out as a mainframe operator in the 1980s and has spent the last fifteen years helping enterprises rebuild how work actually gets done. His argument is that most AI implementations stall for a reason that has nothing to do with the technology — leaders reach for AI to automate the past rather than to create room to invent the future.

Tune in to episode 260 to hear why the handoffs between departments are where AI efficiency goes to die, what separates the companies getting real transformation from the ones that just get busier, and Dave’s advice to the VP sitting on six months of pilots with nothing to show for them.

AndrewTemte.com