Modernizing CX with Blended AI & Human Teams

In this episode of The Bridgecast, host Scott Kinka sits down with Arun Chandra, Chief Operating Officer at NiCE, to discuss leading AI-driven enterprise transformation and modernizing customer experience. Drawing on his extensive operational leadership background at Disney, Meta and HP, Arun explores how organizations can treat AI as an operating system rather than an isolated tool. Learn how to orchestrate a blended workforce of AI agents and human agents to drive measurable business outcomes.

To find out how Bridgepointe Technologies helps businesses make IT decisions faster with world-class engineering support and ongoing guidance, head to https://bridgepointetechnologies.com/