"Online communities are societies" ft. Community Manager Faye V

<p>Today's guest is Faye V, Community Lead Advisor at Chaos Manufacturing. Faye got a psychology degree, taught English in Japan, and spent years as a professional circus performer. From there she moved through the Pokémon Company, Singularity 6 (Palia), and Fantastic Pixel Castle, finally landing at Chaos Manufacturing today.</p><p></p><p>We chat about how her psychology degree shapes the way she thinks about online communities as cultures and societies of their own, and why understanding a community's context is the key to communicating with honesty and transparency when things go sideways. Faye also draws a great parallel between circus troupes and game development studios, and how years of "the show must go on" live-event experience taught her to stay zen when a patch needs to be delayed.</p><p></p><p>Games mentioned in this episode:</p><p>- The Legend of Zelda: A Link to the Past: <a rel="noopener noreferrer nofollow" href="https://www.nintendo.com/en-gb/Games/Super-Nintendo/The-Legend-of-Zelda-A-Link-to-the-Past-841179.html" target="_blank">https://www.nintendo.com/en-gb/Games/Super-Nintendo/The-Legend-of-Zelda-A-Link-to-the-Past-841179.html</a></p><p>- Lord of the Rings Online: <a rel="noopener noreferrer nofollow" href="https://store.steampowered.com/app/212500/The_Lord_of_the_Rings_Online/" target="_blank">https://store.steampowered.com/app/212500/The_Lord_of_the_Rings_Online/</a></p><p>- Minecraft: <a rel="noopener noreferrer nofollow" href="https://www.minecraft.net/en-us" target="_blank">https://www.minecraft.net/en-us</a></p><p>- Roblox: <a rel="noopener noreferrer nofollow" href="https://www.roblox.com/" target="_blank">https://www.roblox.com/</a></p><p>- Elden Ring: <a rel="noopener noreferrer nofollow" href="https://store.steampowered.com/app/1245620/ELDEN_RING/" target="_blank">https://store.steampowered.com/app/1245620/ELDEN_RING/</a></p><p>- Fields of Mistria: <a rel="noopener noreferrer nofollow" href="https://store.steampowered.com/app/2142790/Fields_of_Mistria/" target="_blank">https://store.steampowered.com/app/2142790/Fields_of_Mistria/</a></p><p>- Icarus: <a rel="noopener noreferrer nofollow" href="https://store.steampowered.com/app/1149460/ICARUS/" target="_blank">https://store.steampowered.com/app/1149460/ICARUS/</a></p><p>- Final Fantasy XIV: <a rel="noopener noreferrer nofollow" href="https://store.steampowered.com/app/39210/FINAL_FANTASY_XIV_Online/" target="_blank">https://store.steampowered.com/app/39210/FINAL_FANTASY_XIV_Online/</a></p><p>- Palia: <a rel="noopener noreferrer nofollow" href="https://store.steampowered.com/app/2707930/Palia/" target="_blank">https://store.steampowered.com/app/2707930/Palia/</a></p><p>- Ghost (Fantastic Pixel Castle, unreleased): <a rel="noopener noreferrer nofollow" href="https://fantasticpixelcastle.com/" target="_blank">https://fantasticpixelcastle.com/</a></p><p>- The Binding of Isaac: <a rel="noopener noreferrer nofollow" href="https://store.steampowered.com/app/250900/The_Binding_of_Isaac_Rebirth/" target="_blank">https://store.steampowered.com/app/250900/The_Binding_of_Isaac_Rebirth/</a></p><p></p><p>Find Faye on:</p><p>- LinkedIn: <a rel="noopener noreferrer nofollow" href="http://linkedin.com/in/fayevis/" target="_blank">linkedin.com/in/fayevis/</a></p><p>- Bluesky: <a rel="noopener noreferrer nofollow" href="https://bsky.app/profile/acobi.bsky.social" target="_blank">https://bsky.app/profile/acobi.bsky.social</a></p><p>- Twitter: <a rel="noopener noreferrer nofollow" href="https://x.com/ac0bi" target="_blank">https://x.com/ac0bi</a></p><p></p><p>The Community Lounge is brought to you by Feature Upvote – Painlessly collect feedback from your players. More insights, less noise.</p><p></p><p>Subscribe to the Community Lounge newsletter and get notified of new episodes and articles: <a rel="noopener noreferrer nofollow" href="https://featureupvote.com/thecommunitylounge/" target="_blank">https://featureupvote.com/thecommunitylounge/</a></p><p></p>