The Last Human-Only Leadership Generation: How AI Is Transforming the Workforce

<p>AI is no longer just a technology tool, it is becoming part of the workforce. In this episode, Luigi Ferri explores why AI represents a workforce transformation rather than a technology project, and how CIOs, CISOs, and business leaders must rethink governance, digital workers, AI leadership, cybersecurity, and Enterprise Service Management to successfully manage hybrid human-AI teams.</p><p><br></p><p>In this episode, we answer to:</p><p>Why is AI a workforce transformation rather than just another technology implementation?</p><p>How should CIOs and CISOs govern and manage digital workers alongside human employees?</p><p>What leadership, governance, and cybersecurity challenges emerge when AI agents become part of the workforce?</p><p><br></p><p>Resources Mentioned in this Episode:</p><p>ServiceNow website, article &quot;Autonomous Workforce&quot;, link https://www.servicenow.com/platform/autonomous-workforce.html </p><p><br></p><p>Atomicwork website, article &quot;The AI Workforce: What it actually is and how to make it work for your service teams&quot;, link https://www.atomicwork.com/itsm/ai-workforce-guide </p><p> </p><p>Digital Workforce, article &quot;Business Automation. Orchestrated.&quot;, link https://digitalworkforce.com </p><p><br></p><p>NICE Cognigy website, article &quot;AI Agent Examples and Use Cases for Enterprise Contact Centers&quot;, link https://www.cognigy.com/ai-agents/examples-ai-agents </p><p><br></p><p>DOMO website, article &quot;Customer Support AI Agents: What They Are and How to Build Them for Best Results&quot;, link https://www.domo.com/blog/customer-support-ai-agents-what-they-are-and-how-to-build-them-for-best-results </p><p><br></p><p>IBM website, article &quot;Better customer service with AI agents&quot;, link https://www.ibm.com/think/topics/ai-agents-in-customer-service </p><p><br></p><p>Torq website, article &quot;The Economics of an Agentic SOC: How AI Reduces Security Operations Costs&quot;, link https://torq.io/blog/economics-agentic-soc/ </p><p> </p><p>KuppingerCole website, article &quot;The Emerging AI Security Operations Center (SOC)&quot;, link https://www.kuppingercole.com/research/lc81057/the-emerging-ai-security-operations-center-soc </p><p><br></p><p>Connect with me on:</p><p>LinkedIn: https://www.linkedin.com/in/theitsmpractice/</p><p>Website: http://www.theitsmpractice.com</p><p>And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.</p><p><br></p><p>Credits:</p><p>Sound engineering by Alan Southgate - http://alsouthgate.co.uk/</p><p><br></p><p>Graphics by Yulia Kolodyazhnaya</p>