We wait too long for terrible customer service - Episode 649 - The Scribble with Jeremy Bradley

Remember when you could call a company, ask a question, get your answer in a few minutes and be on your way? Those were the days. Jeremy Bradley talks about how, with so much technology and ways to communicate, companies are making customer service -- or customer "experience" -- the most maddening part of doing business. JB targets wait times, be it for chat or email or phone, that send customers over the edge. "What used to take five minutes on the phone, now goes through three departments, two countries and 20 minutes of hold time," JB says.