Episode 81 - Claude Went Dark for 3 Hours and Took 300,000 Businesses With It

<p>On April 15, 2026, Anthropic&#39;s Claude chatbot, Claude Code, and API went sideways for nearly three hours, with elevated error rates starting at 14:53 UTC and full resolution not coming until 17:42 UTC. With more than 300,000 business customers relying on Anthropic, the outage exposed a quiet truth about how deeply AI has embedded itself into small business operations without anyone drawing up a backup plan. In this episode, we break down exactly what happened, why AI outages recover differently than traditional cloud failures, and what CRN&#39;s roundup of 2026&#39;s biggest cloud incidents tells us about the risk of single vendor dependency. You will walk away with five specific action steps to take this week so your business is not the one scrambling when Claude, ChatGPT, or Copilot goes dark next time.</p><p>Make sure to subscribe to our podcast on Spotify and Apple Podcasts for more technology insights every Friday at 6 PM (PDT), as well as check out our website at <a href="www.frostyos.com" target="_blank" rel="noopener noreferer">www.frostyos.com</a>.</p>