Why "Right of Boom" Matters More Than Prevention Ever Will

Most organizations plan for prevention and call it resilience. Mark Orsi says that's the mistake that gets exposed the moment something actually breaks.

Mark Orsi, CEO of the Global Resilience Federation, spent years as a data protection leader inside some of the largest banks in the world before concluding that even billion-dollar security programs were never going to be enough on their own. In this episode of Tools for Tech Leaders, Mark breaks down the Operational Resilience Framework his organization built with hundreds of companies, walks through the real story of how the industry coordinated its response to the CrowdStrike outage, and shares a finding from a 700-bank payments exercise that revealed a massive, previously invisible gap between what banks assumed their vendors could handle and what those vendors could actually deliver.

The conversation also covers AI as an emerging category of critical infrastructure, the identity risks created by deepfakes and autonomous agents, and the specific communication habits that separate leaders who keep customer trust through a crisis from those who lose it.

This episode provides a concrete framework for executives who need to plan not just for prevention, but for what happens after prevention fails.