Member Satisfaction and Engagement | Episode 45

Member satisfaction and engagement are essential components of cooperatives’ daily focus. How do co-ops assess their members’ satisfaction, what steps do they take to ensure their members are content, and what are meaningful ways of engagement? In today’s episode, we hear from two leaders whose cooperatives consistently receive high marks from their member-owners: Matt Sleep, CEO of Butte Electric Cooperative (South Dakota) and Gary Steele, Vice President and Senior Director of Marketing and ...