From Firefights to Fixed Fees: Strategic Pricing in High-Stakes Legal Work with Katie Armistead

Litigation: the last stronghold of hourly billing. On the UpLevel View, Steph Corey and Ken Callander talk with Grubhub's Katie Armistead about how legal teams are bringing order to the chaos with phase-based fees, risk-sharing, and value-driven pricing. The era of "We'll see what the invoice says" is over. Take your Legal Leadership Vision to the Next Level: Subscribe to the UpLevel View today.

Guest Additional Info

Our guest today is Katie Armistead, Head of Legal at GrubHub. She began her career at Jones Day and holds a BA in Economics from Johns Hopkins University and a JD from Columbia Law School.

Highlights

Challenges of Unpredictable Litigation

Transition from Hourly to Value-Based Pricing

The Catalyst: A Costly Lawsuit Experience

Success Payments and Outcome Alignment

The Importance of Data and Piloting New Models

Overcoming Resistance to Change

Impact of AI on Legal Services

The Effectiveness of Value-Based Pricing Over Hourly Models