Reduce change to increase improvement

Welcome to Season 4! After brief introductions for new listeners Matt and Femi discuss the first part of Viviane Robinson's book 'Reduce change to increase performance'. In particular they focus on the distinction between change and improvement, problem and goal clarity, the importance of understanding the beliefs and values that underpin the status quo, the concept of double loop learning, and the idea that true engagement requires both parties to have access to the other's thinking. ...