Business School with Sharran Srivatsaa

← Business School with Sharran Srivatsaa7 jul · 26 min

Formula for Trust

Formula for Trust7 jul26 min

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Trust isn’t built by charisma, success, or likability. It’s built through a simple formula that most people completely misunderstand. In this episode, Sharran Srivatsaa breaks down the true mechanics behind trust and why most people confuse it with warmth, familiarity, or success.

Sharran introduces a practical formula for trust. Using real-world examples from medicine, business partnerships, and leadership, he shows how even highly skilled individuals fail to earn trust if one of these three elements is missing.

The episode also highlights why trust is tested under pressure, not comfort, and how reputations are built one reliable promise at a time.

“I really don't think that the size of the promise matters–it's keeping the promise that matters.”

- Sharran Srivatsaa

Timestamps:

02:21 - Defining trust: Confidence in future behavior

03:47 - What trust is NOT: Warmth, familiarity, charisma, or success

07:17 - The trust formula: Competence × character × consistency

11:42 - Why inconsistent people destroy reliability signals

13:13 - Real-world examples: Warren Buffett, Joe Rogan, Lance Armstrong