
← Conversations with Lillian Zarzar23 apr · 39 min
Jim Canterucci’s Three Essential Change Communication Tools
This episode is filled with insights and practical advice, and I’m excited to help you discover new ways to lead—and manage—change with confidence and clarity.
I’m joined by Jim Canterucci, the author of Personal Brilliance, past president of NSA Ohio, and founder of Transition Management Advisors. Jim and I explore the heart of change leadership and uncover the tools that truly help organizations—and individuals—navigate change successfully, both in major initiatives and in the day-to-day decisions that keep us growing.
We discuss why it’s crucial to start any communication with a clear "why," how to build ownership and engagement among teams, and the emotional side of change that touches us all.
Jim shares breakthrough strategies for moving from resistance to creativity, and together we highlight actionable steps that anyone can use, whether you’re leading a team, working on the front lines, or aiming to bring more brilliance into your everyday life.
Moments
00:00 "Foundation for Everyday Change"
03:44 "Defining and Communicating the Why"
08:30 "Evaluating Change Leadership Capacity"
11:16 "Meaningful Feedback Over Surface Questions"
15:14 Engaging Solutions Through Collaboration
17:49 Building Habits for Everyday Engagement
20:18 "Lessons from WWII Leadership"