Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM)

← Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM)30 sep · 23 min

140. First 90 Days as a CSM: 5 Things That Make Your Manager Think "Good Hire"

140. First 90 Days as a CSM: 5 Things That Make Your Manager Think "Good Hire"30 sep23 min

Landing the job is one thing. Proving they made the right decision hiring you is another.

In this episode, I’m breaking down five things every CSM should do in their first 90 days to make a really good impression and set themselves up for success in the long run. I’m sharing how to figure out what you’re actually measured on, get up to speed faster, build relationships before you need them, use being new to your advantage, and start tracking the work that could help you land future promotions and raises.

If you want to crush your first 90 days without constantly wondering whether you’re doing enough, hit play and get these five things done.

0:44 – Why Landing the Job Is Only the Beginning

2:04 – How to Know What You’re Actually Measured On

3:04 – The One Question to Ask in Your First Week

5:02 – How to Learn the Product Faster Than Anyone Else

12:36 – How to Use Being New to Your Advantage

14:43 – Why Asking Questions Actually Builds Customer Trust

17:43 – The Career Habit You Should Start on Day One

19:10 – How Tracking Your Wins Can Help You Get Promoted

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