Creating Meaningful Experiences for the New Generation of Employees Featuring Mark Valentino

Building Employee Engagement for Better Customer Outcomes 

 

Shep interviews Mark Valentino, Head of Business Banking at Citizens Bank. He talks about engaging and retaining the new generation of employees by creating a workplace culture that prioritizes meaning, flexibility, and personal growth. Shep has often written that what happens inside of an organization is felt by customers on the outside. Creating the best workplace culture positively impacts the customer experience. 

This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:   

How are Gen Z employees changing workplace culture? 

How does employee satisfaction relate to customer satisfaction? 

Why is flexibility important for retaining today’s workforce? 

How do younger generations redefine professional success? 

How does improving the employee experience lead to better customer service? 

Top Takeaways:   

Today's young workforce expects a different career path compared to previous generations. Many no longer want or expect to stay with one company for their entire career. Instead, they are more interested in new experiences, learning new things, and feeling that their work has purpose.  

A recent survey from Citizens Bank shows that younger workers value meaning and opportunity over titles or tenure. For employers, this means that engagement, personal and professional growth should be prioritized over pay or seniority.