Episode 27 - Building Unforgettable Client Experiences: Insights from 30 Years in Business with Michelle Pascoe

In this episode of Poolside Perspectives, we sit down with Michelle Pascoe, founder of Optimum Operating Procedures and Services (OOPS) and one of Australia’s leading voices in leadership development and customer experience. From her humble beginnings on a turkey farm in regional Australia to building a thriving training and research business, Michelle’s journey is a testament to resilience, adaptability, and unlocking untapped potential. With over 30 years of experience, Michelle works close...