
← Business Transformation Pitch with The CX Goalkeeper | Digital Transformation, AI, Leadership, Customer Experience20. Sept. · 32 Min.
Leading Through Uncertainty and AI with Martin Gutmann
This episode dives into how leadership is changing in the age of AI and uncertainty. Martin Gutmann shares practical insights on trust, expertise, and adapting leadership qualities. Listeners gain a clear understanding of what remains timeless and what leaders must develop to succeed today.
One thing became particularly clear during the conversation: Martin brings a thoughtful and highly relevant perspective to the leadership debate, making him a compelling voice for LEAD 27 in Zurich.
About the guest
Martin Gutmann is a globally in-demand keynote speaker who helps leaders navigate uncertainty with fresh, story-driven insights. Combining history, sociology, and organisational psychology, he challenges conventional thinking and equips audiences with practical tools to rethink leadership, decision-making, and strategy.
A professor at the Lucerne School of Business and senior lecturer at ETH Zurich, Martin's work has reached over 60 million people through pieces in the New York Times, the Chicago Tribune, Forbes, Fast Company, and more. His TED Talk, Are We Celebrating the Wrong Leaders?, has over 2 million views, and his best-selling book The Unseen Leader earned high praise from organisational psychologist Adam Grant.
With a career spanning six countries and a Ph.D. in history, Martin has led major leadership programmes, including his role as the founding Managing Director of the Swiss School of Public Governance. Martin's global perspective and academic depth make him a trusted guide for leaders in a rapidly changing world.
Relevant links
https://lead-27.com/
https://www.linkedin.com/in/martin-gutmann-3a0136ab/
Key Take-Aways
Uncertainty Drives Leadership: Uncertainty makes leadership necessary, as predictable environments only require management, not true leadership. AI Changes Trust and Expertise: AI shifts how trust is built and challenges traditional ways of developing expertise within organizations. Humility Is Timeless: Humility remains a core leadership quality, helping leaders admit limits and adapt to rapid change. Chapters
0:00 - Intro