Über diesen Podcast
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job…
228 Folgen · business
Doing Customer eXperience Right In The AI Era | Stacy Sherman
Über diesen Podcast
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job…
Neue Folgen
- 227. AI and the Human Element: How to Strike a Balance in the Workplace (Replay) | Brian Solis1. Sept. · 31 Min.
- 226. Driving Positive Outcomes During CX Day, Customer Service Week & Beyond | Greg Melia25. Aug. · 33 Min.
- 225. How to Retain Customers Who Never Had a Reason to Leave Until Now | Michelle Musgrove18. Aug. · 24 Min.
- 224. The Ultimate Leadership Advantage AI Can Never Replicate | Nate Spears11. Aug. · 29 Min.
- 223. Becoming an Unforgettable Customer-Centric Company (Replay) | Jeanne Bliss4. Aug. · 30 Min.
- 222. AI Meets Human Touch: Redefining Customer Experience (Replay) | David Singer28. Juli · 30 Min.
- 221. Customer Service Fatigue: How To Prevent and Stop It (Replay) | Laurie Guest21. Juli · 45 Min.
- 220. How To Use AI The Right Way Without Removing Human Judgment | Deb Ashton14. Juli · 27 Min.
- 219. Transforming Customer Service from Ordinary to Exceptional (Replay) | Mark Sanborn7. Juli · 34 Min.
- 218. How To Prove Customer Service Is Actually A Revenue Driver | Lisa Oswald1. Juli · 25 Min.
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