S3-E15 EPIC Listening with Gavin Scott

Welcome to the Finding Your EPIC® podcast. In this episode, host Jacqueline Frost talks to Gavin Scott, customer experience expert, facilitator and leadership coach. Having spent years working in customer service and leadership development, Gavin explains how listening became far more than simply hearing words. Through coaching customer conversations and developing leaders, he learned to recognise patterns, emotional cues and the moments that often go unnoticed. The conversation explores why ...