Under the Hood of Fintech Products

Welcome back to the Fintech Takes podcast. I'm Alex Johnson, joined by Jas Shah, fintech product consultant and author of one of my favorite newsletters, Fintech: Under the Hood, which gets into serious detail from a builder's perspective.

Jas has built a range of fintech products and consulted for fintech companies and banks, so we spend this episode in the gloriously granular trenches of Fintech Productland.

We cover a lot of ground, like where digital onboarding still falls short after a decade of progress, why personal financial management remains one of the hardest categories in consumer fintech to pull off, and where AI might change that.

Highlights include:

Why do banks struggle to build onboarding that feels as connected as their customers expect?

Can an AI buddy that checks in over WhatsApp succeed where, in Jas's words, "glorified pivot tables" fell short?

What happens when payment agents spending on your behalf come up against financial management agents?

If ChatGPT's personal finance features reach free users, whose interests will the advice serve?

Plus, we close with the most important conversation it's possible to have in fintech: how to name your fintech company after J.R.R. Tolkien's oeuvre. 

Tune in for a nerdy, practical tour under the hood of fintech product building (with a closing detour through Middle-earth).

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This episode is brought to you by Ocrolus.