Outrigger's Commercial Strategy and Using Data for Real Growth | with Jenna Villalobos

In this episode, we interview Jenna Villalobos, Senior Vice President and Chief Revenue Officer of Outrigger Resorts & Hotels.

With over 25 years of experience in total revenue management and reservation sales, Villalobos joined Outrigger in 2017 as VP of Revenue Management and has since risen to SVP and CRO, overseeing a global commercial strategy that spans revenue, distribution, website technology, contact center operations, CRM, and business intelligence across Outrigger’s portfolio in Hawaii, Fiji, Mauritius, Thailand, and the Maldives. Prior to Outrigger, she held senior revenue and reservations leadership roles at KSL Resorts, La Quinta Resort & Club, and Morongo Casino Resort & Spa. A graduate of Johnson & Wales University with a Certificate of Revenue Management from Cornell University, Villalobos was named HSMAI’s 2021 Corporate Revenue Optimization Professional of the Year.

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The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and technology-centered around four key questions posed to all guests and hosted by Adam Mogelonsky.

For more information about GAIN, head to: https://gainadvisors.com/

Adam Mogelonsky is a GAIN Advisor and partner at Hotel Mogel Consulting Ltd., focusing on strategy advisory for hotel owners, hotel technology analysis, process innovation, marketing support and finding ways for hotels to profit from the wellness economy.

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Apple Podcasts: https://podcasts.apple.com/us/podcast/gain-momentum/id1690033572?uo=4

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