Leading Change in the Age of AI with Mike Thompson at SVI

In this episode, we sit down with Mike Thompson, founder of SVI, ranked No. 3,013 (2025) on Inc, and Learner Mobile, to explore how AI is transforming how frontline workers access critical information when they need it most. Mike shares why frontline employees are essential to business success, how SVI is breaking down barriers to learning and information, and how technology can help people work smarter, faster, and safer. We also discuss SVI's evolution from a services-based company to a services-and-software model, along with the importance of culture, agility, continuous improvement, and thoughtful leadership. Discover how combining innovation with care can empower people and drive lasting business growth.

Episode Highlights & Time Stamps

4:55 Frontline AI in Action

7:02 Culture Through Change

11:13 Services and SaaS Balance

13:18 Loving People at Work

18:21 Hiring for Agility

20:40 Authentic Leadership Today

In This Episode, You'll Learn:

✅How AI is changing the way frontline workers access information

✅Why a strong mission makes organizational change easier

✅How to build a culture of agility and continuous improvement