Cornell Professor and Hotel Owner: What Changed for Me - Chris Anderson

In this episode, Chris Anderson, the Professor and Area Chair of Services Management at the Cornell Nolan School of Hotel Administration, shares what he has learned as owner of a historic inn in Ithaca. You'll hear why owning a property where most guests return year after year gave him a different perspective on pricing than others, why the inn closes during its slower periods so his team can travel and be with family, and what getting close to operations—then stepping back from it—taug...