Hotel Tech & AI Explained — No Buzzwords, Just What Actually Works with Kim Spoljan

<p>From sleeping in a lobby chair as a night porter to managing luxury five-star hotel openings in Stockholm—Kim Spolén&#39;s hospitality journey is the masterclass in customer relationships and authentic selling.<br>Now Regional Director of Sales at StayNTouch, Kim joins Alicia to expose the biggest problem in hospitality tech: buzzword inflation. </p><p>We talk:<br>🏨 The career path that shaped his philosophy: Long-term relationships &gt; quick closes </p><p>🏨 How hotel managers get burned by overhyped AI and &quot;solutions&quot; </p><p>🏨 The transition from frontline to tech (&quot;the dark side&quot;) </p><p>🏨 Why DACH region hospitality tech is booming right now<br>Kim&#39;s perspective? &quot;Find what customers actually want and need. Don&#39;t be the used car salesman of tech.&quot;<br>Listen in for candid stories from Strand Hotel, Sheraton, and Sergel Plaza—and why his approach to tech sales is changing the industry playbook.</p><p><br>For job seekers: Regional Director of Sales role (DACH) is <a href="https://www.linkedin.com/jobs/view/regional-director-of-sales-%E2%80%93-dach-region-at-stayntouch-4387948477/" target="_blank" rel="noopener noreferer">hiring now. </a></p><p><br></p><p><br></p><p><br>Want to get in touch? <br>Kim Spolén<br>* LinkedIn: <a href="https://www.linkedin.com/in/kimspolen/" target="_blank" rel="ugc noopener noreferrer">linkedin.com/in/kimspolen/</a><br>Alicia Dick Wahlberg (Hospitality Folks Host)* LinkedIn:<a href="https://www.linkedin.com/in/aliciadickwahlberg/" target="_blank" rel="ugc noopener noreferrer"> linkedin.com/in/aliciadickwahlberg/</a><br>* Instagram: <a href="https://www.instagram.com/alicia_dickwahlberg/" target="_blank" rel="ugc noopener noreferrer">@alicia_dickwahlberg</a><br>StayNTouch* LinkedIn:<a href=" linkedin.com/company/stayntouch" target="_blank" rel="ugc noopener noreferrer"> linkedin.com/company/stayntouch</a> — @Stayntouch<br>* Twitter/X: <a href="https://x.com/StayNTouchInc" target="_blank" rel="ugc noopener noreferrer">@StayNTouchInc</a> (https://x.com/StayNTouchInc)<br>* Facebook: <a href="www.facebook.com/stayntouch" target="_blank" rel="ugc noopener noreferrer">facebook.com/stayntouch</a><br>* YouTube: <a href="youtube.com/channel/UCG2FdsPmZjRzPh_ofRi2lYQ" target="_blank" rel="ugc noopener noreferrer">youtube.com/channel/UCG2FdsPmZjRzPh_ofRi2lYQ</a><br>* Website: <a href="www.stayntouch.com" target="_blank" rel="ugc noopener noreferrer">www.stayntouch.com</a><br>What do you think? Does hospitality tech really have &quot;the cookies&quot;? <br>#HospitalityTech #HospitalityLeadership #HotelManagement #CareerGrowth #StayNTouch #DACH #Nordics #HotelsOfStockholm #HospitalityFolks #PodcastForHospitality #TechVsHospitality #OperationsLeadership #EmployerBranding#HospitalityPodcast #HospitalityLeadership #HotelTech #CommunicationSkills #HospitalityJobs #StayNTouch #DACH</p>