The Money Talk Nobody Wants to Have

<p>Why do we avoid talking about money with customers when money is a fundamental part of doing business?</p><p>In this episode of LBM Talks Credit, Thea Dudley tackles the past-due conversation nobody wants to have. She shares five steps for approaching customers directly, understanding what’s holding up payment, setting expectations, offering a way forward, and following up.</p><p>Having the conversation may be uncomfortable, but waiting only limits your options.</p><p>For more resources, visit <a href="lbmjournal.com" target="_blank" rel="noopener noreferer">lbmjournal.com</a>.</p><p>Reach out to Thea with requests at <a href="theadudley@charter.net" target="_blank" rel="noopener noreferer"><u>theadudley@charter.net</u></a>.</p>