How Orion Brought Fraud and Mortgage Servicing In-House With AI

Ankur Patel interviews Ben Mrva, EVP and Chief Operating Officer at Orion Federal Credit Union.<br /><br />📩 Subscribe to the Main Street AI Newsletter: https://multimodal.beehiiv.com/subscribe?utm_source=podcast&amp;utm_medium=description&amp;utm_campaign=podcast<br /><br />Orion Federal Credit Union is a $1.3B credit union in Memphis, Tennessee. Ben, a twenty-year consultant turned COO, explains how Orion found its AI savings by bringing fraud and mortgage servicing in-house and leaning less on consultants, not by cutting staff, and why a data lake has to come before anything bigger.<br /><br />Guest: Ben Mrva, EVP and Chief Operating Officer, Orion Federal Credit Union<br />Host: Ankur Patel, CEO &amp; Founder, Multimodal<br /><br />0:00 Introduction: Meet Ben<br />0:34 How AI changed work at Orion<br />1:52 Data readiness and the branch transaction count<br />3:40 Why credit union data was never ready<br />6:28 Incumbents, fintechs and the Filene pitch room<br />8:59 From demo to production<br />11:03 Who owns the integration<br />12:58 Corelation KeyStone as a partner<br />14:22 Bringing people along<br />16:46 Hospitality first, AI second<br />18:57 Competing with the big banks<br />21:45 The fintech pressure<br />24:43 Budgeting AI for 2027<br />25:51 Bringing fraud and mortgage servicing in-house<br />28:59 Closing