Doctor Was It Your Fault?

In this episode, we cover:

What to actually say when a patient asks, “Doctor, was this your fault?”

How to use empathy without making legal admissions.

A simple framework to handle five of the toughest conversations after something goes wrong.

Key Takeaway Quote:

“Patients don’t expect perfection. They expect honesty. Sometimes the most trust-building thing you can say is, ‘I don’t know yet, but I’ll come back when we do.’” – Dr. Barbara Hales

Connect with Barbara Hales:

Twitter: @DrBarbaraHales

Facebook: facebook.com/theMedicalStrategist

Business Website: TheMedicalStrategist.com

Email: info@TheMedicalStrategist.com

YouTube:@barbarahales