221: How to Keep Clients Coming Back: Retention for Solo and Group Practice with Elana Sures

Does your practice look busy, but the numbers tell a different story?

In this episode, Linzy is joined by Elana Sures, creator of the Client Retention System (and recent Money Skills for Group Practice Owners graduate), to talk about client retention — a key metric in both group and solo practice.

Together, they discuss what retention actually measures, why it can feel so uncomfortable for therapists and practice owners to talk about, and how improving retention benefits both the clinical relationship and the financial health of the practice.

Elana also shares the four C's of client retention and practical strategies to help keep clients coming back to do the meaningful work they set out to do in therapy. Want to join Linzy and Elana in British Columbia on August 15th for the Pacific Northwest Meet-Up for Group Practice Owners? Register here to save your spot.

For a full transcript and more takeaways from the episode, check out this post.

Connect with Elana Sures:

Elana Sures is a Registered Clinical Counsellor, Approved Clinical Supervisor, and the founder of Open Space Counselling, a Vancouver group practice with two locations and a team of 20+ therapists. Elana supports practice owners through her consulting company, Group Practice Performance, and in her training program, Client Retention System.

Get the Client Retention System here, and use code MONEYSKILLS10 for 10% off.

Website: grouppracticeperformance.com

Instagram: @elana.sures

Facebook group for group practice owners: The High Performing Practice

Free guide: The First Session