Episode 326: A Day in Manchester with Professor Damian Hughes

<p>On Wednesday 23rd September I spent a full day in Manchester at a coaching day with Professor Damian Hughes, co host of the High Performance podcast.</p><p>There was no PowerPoint and no agenda. Just a flip chart and around twenty five leaders from schools, charities, the NHS, insurance, fintech, hospitality and more. Every one of them had turned up with the same problem as you: their people.</p><p>In this solo special I break down everything I learned and what it means for estate agency, including:</p><ul><li>Why &quot;high performance&quot; and &quot;culture&quot; mean something different to everyone in your office, and how to fix that</li><li>The research on choice, and why giving your team a little control changes how they feel about the whole job</li><li>The job application exercise that gets your team to set their own standards, and why English cricket could do with it</li><li>Single loop and double loop thinking, and why cutting your fee is not the answer to losing a listing</li><li>The five culture blueprints from Stanford&#39;s research on start ups, what football teaches us about each one, and which one your agency is running</li><li>&quot;Success leaves clues&quot;: the simplest way to build a winning culture in your agency next week</li><li>Psychological safety, and why the best teams report more mistakes</li><li>Radiators, drains and why it is better to have a hole in the business than the wrong person in it</li><li>Why doctors interrupt patients after 18 seconds, and how long you let a vendor talk</li><li>Bottom line up front, and the story spine you can use for every sale agreed</li><li>What Damian did after the day that epitomises high performance, and why it should change how you follow up every valuation</li></ul><p><br></p><p>Plus, with AI on everyone&#39;s mind, why the most important question is not what will change in estate agency but what will stay the same.</p><p>Transactions do not compound. Relationships do.</p><p>If you have not heard my conversation with Damian on episode 100, go back and listen to that too.</p>