Late Notice, Big Problems: What Retail Agents Need to Know About Excess Claims

Late notice to an excess carrier is one of those “small” steps that can explode into a coverage dispute at the worst possible time, like right before mediation or on the eve of trial. We talk through why excess claims notification is getting tougher in today’s market and how retail agents can protect their clients and themselves when a claim starts creeping toward the tower. We’re joined by CRC Group’s claims pros who live this every day: Dave Gilfillian, Chief Claims Officer and leader of Cl...