How A Property Management Head Of Department Keeps Clients Calm

Send us Fan Mail We sit down with Sara Press to talk about what property management leadership looks like when you stay hands-on and still protect your team’s time, energy, and judgement. We dig into escalations, client psychology, and the shift from being a manager to being a leader as portfolios grow and legislation changes. • Sarah’s background in property management and her hands-on Head of Department role • How escalations start, how we triage them, and how we stop issues lo...