Why Your AI Keeps Sounding Like Everybody Else

There was a three-ring binder in my dad's insurance agency and we called it the "office bible". That binder was a business brain about thirty years before anyone thought to sell you one. A woman who worked for him built it. Every task she did had a checklist in that binder, so when she wasn't there, somebody else could sit in that front seat, answer the phone, and take a payment from whoever walked through the door. This was the nineties. Somebody had to be there. I was in middle school and I...