Help! Why is my business so clunky?

Business at a Crossroads: Refine vs. Reinvent and finding the real friction points in your business Jess Sato continues the Business at a Crossroads series by clarifying how established founders can identify when they need to refine rather than reinvent their business. Using stories from her family’s auto repair work and a recent car diagnostic that missed faulty spark plugs, she explains that many business slowdowns come from subtle, fixable pain points—not full-system overhauls—and w...