Building a Company Clients Remember

<p>Great client experiences don't happen by accident. They're built through dozens of intentional decisions before, during, and after every project.</p><p></p><p>This week, Kyle sits down with Darin Kuns of DK Construction to share how his team has intentionally designed an experience that stands out. From customer confidence checkups and post-project interviews to thoughtful job site standards and small gestures that make clients feel valued, Darin explains how the little details create lasting trust.</p><p></p><p>If you're looking for practical ideas on building a company people can't wait to recommend, this episode is packed with ideas you can start using right away.</p><hr /><p>Want to keep in touch with past clients and prospects without the hassle of writing content yourself? That’s exactly what <a rel="noopener noreferrer nofollow" href="https://remodelersontherise.com/about/2025-rap-update/" target="_blank">Remodelers AutoPilot</a> does — each month you get a done-for-you email newsletter and social media posts, ready to send.</p><hr /><p>Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit <a rel="noopener noreferrer nofollow" href="http://Remodelersontherise.com" target="_blank">Remodelersontherise.com</a> today and take your remodeling business to new heights!</p><hr /><p>Key Takeaways</p><p></p><ul><li>Fix pre-construction bottlenecks</li><li>Improve planning before production</li><li>Delegate to increase capacity</li><li>Track client confidence</li><li>Create memorable client experiences</li><li>Gather post-project feedback</li><li>Set clear job-site standards</li><li>Recognize and support employees</li></ul><hr /><p>Chapters</p><p></p><p>00:00 Introduction and Episode Context</p><p>00:33 Celebrating 400 Episodes and Guest Suggestions</p><p>01:02 Highlighting Todd DeWalt and Construction Leading Edge</p><p>01:48 DK Construction's Market and Business Focus</p><p>02:11 Identifying Business Heartburns and Bottlenecks</p><p>03:07 Addressing Capacity and Process Challenges</p><p>04:22 Strategies for Smoother Project Handoffs</p><p>05:15 Handling Change Orders and Project Variances</p><p>06:04 Time Management and Capacity Planning</p><p>07:11 Setting Small Wins in Project Selection</p><p>07:53 Focusing on Capacity and Focused Work</p><p>08:56 Company History and Market Overview</p><p>11:01 Developing Client Relationships and Expectations</p><p>12:06 The Three Uniques of DK Construct