496. The Restaurant Hospitality Formula That Keeps Guests Coming Back - Brian Toll

What keeps guests coming back again and again?

In this episode, Roger sits down with Brian Toll, co-founder of h.wood Group, to discuss the leadership, culture, and hospitality strategies behind one of the industry's fastest-growing restaurant groups.

You'll learn:

Why "wow" experiences create loyal guests

How to hire and retain exceptional employees

The leadership habits that build winning restaurant cultures

The KPIs every operator should monitor

Creative ways to increase traffic on slower nights

Lessons learned from growing multiple successful restaurant concepts

Learn more about h.wood Group:

https://www.hwoodgroup.com

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