Productivity Pulse Episode 10

Send us Fan Mail Why do operational bottlenecks persist even when you have access to performance data? In this episode of The Productivity Pulse, James, Sue, and Simon discuss how qualitative research bridges the gap between knowing what your workforce is doing and understanding why they do it. The team shares real-world case studies from recent client projects—ranging from store managers stuck resolving minor issues to HR teams battling mismatched software systems. In this episode, you’ll di...