Fix the Behavior, The Sales Will Follow

Send us Fan Mail In this episode of the Productivity Podcast, we speak with Kayleigh Fazan, founder of the International Retail Academy, to discuss why transforming the customer experience has to start behind the scenes. Kayleigh shares her insights from over 20 years in retail, explaining why true productivity is all about empowering leaders, building team confidence, and getting the basics right. Here are the key takeaways from our conversation: Behavior Over Metrics: Retail leaders often f...