E107: Skip-Order-Action Framework: Measuring Work-As-Done in the Field (HOP / Safety-II)

<p>Today we unpack a study tracking 1,422 procedural steps across 40 petrochemical operations. Using their Skip-Order-Action (SOA) Framework, they explored how frontline personnel navigate written instructions in practice: revealing that roughly 1/3 of steps depart from prescribed methods even when tasks are completed successfully. We explore how: a. the SOA framework functions b. how workers using paper instructions followed fewer steps as the task progressed (e.g. dropping from ~75% adherence to 55%)c. what these findings mean for safety professionals advancing a Safety-II / HOP approachReference: Ashraf, A. M., Peres, S. C., &amp; Sasangohar, F. (2025). Beyond Compliance: Investigating Work-as-Done in Procedural Work with the Systematic Skip-Order-Action (SOA) Framework. Resources &amp; Links:Website &amp; Articles: https://safetyinsights.orgSupport the channel: https://buymeacoffee.com/benhutchinson</p>