They Said Listening Was a Soft Skill with Tom Vander Well

Everyone says they're "customer-obsessed" — but Tom Vander Well has actually listened, to more than 100,000 real business phone calls over 30+ years. In this episode of That Will Nevr Work, Maurice (a call-center veteran himself) sits down with Tom — founder of Intelligentics and author of the Amazon International Bestseller This Call May Be Monitored — for a funny, sharp, and surprisingly moving conversation about where the truth of any business really lives.

Tom makes his contrarian case: the real story isn't in the boardroom, it's on the front line, where a company's promises either come true or fall apart in real time. He shares the exact moments trust gets built or broken, why excellence is never created by dashboards or flavor-of-the-month initiatives, and how the same skills that win customers for life also transform your marriage, your family, and your friendships. If you lead people, serve customers, or just want to become a better listener, this one will stick with you.

🔗 Learn more about Tom Vander Well:

Website: https://tomvanderwell.com/

LinkedIn: https://www.linkedin.com/in/tom-vander-well-intelligentics/

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The views and opinions expressed on this podcast are those of the individuals speaking and do not necessarily reflect the views of the host, Chism Group LLC, or its affiliates. This podcast is provided for educational and informational purposes only and should not be considered professional, financial, legal, medical, or other professional advice. References to products, services, businesses, or organizations do not constitute an endorsement unless specifically stated.