Stop Managing People. Start Managing Process.

“I’ve delegated this. Why are they still coming to me?” If you’ve ever said this about your team, you may not have a people problem. You may have a process problem. Founders often delegate responsibility without transferring the knowledge, standards, judgement calls and decision-making framework required to actually own that responsibility. Then, when the work comes back incomplete or the team keeps asking questions, we assume they lack initiative. But if the standard only exists inside your ...