How EY Is Moving Companies From 18 Months of AI Experiments to Real ROI | Mike Flynn, Principal

In this episode, Mike Flynn joins Liam to break down how companies are moving from AI experimentation to measurable business value. Mike has spent more than 20 years in consulting, including nearly a decade at EY, nine years at PwC, and now leads the technology sector for EY's consulting business.

They discuss why businesses need to redesign workflows around AI instead of simply adding AI to existing processes, how EY's "Design for Zero" approach works, and why AI agents are changing the economics of software.

Mike also explains the real costs behind AI agents, what enterprises want from AI vendors, how AI is reshaping consulting, and why EY is investing in forward-deployed engineering.

Key Topics Covered

Moving from AI experiments to measurable ROI

EY's "Design for Zero" approach to AI-first workflows

Why per-seat software budgets break with AI agents

The real cost of an AI agent task

What enterprises want from AI vendors

How AI is changing consulting and forward-deployed engineering

Episode Timestamps

00:00 - Introduction and Mike's path from the Air Force to EY and PwC