Empathy Isn’t Agreement: The Leadership Skill Every Flower Shop Needs

Episode 342: Can empathy really make your flower shop more profitable? In this episode, Lori shares the key lessons from her leadership presentation at AIFD Symposium and explains why empathy isn’t just a personality trait, it’s a skill that can be learned and strengthened. Lori and Vonda unpack the biggest misconceptions about empathy, including why understanding someone’s perspective doesn’t mean you have to agree with them. They explore the difference between sympathy and empathy, how...