205. The Customer Experience You Didn't Know You Were Creating

Ever walk into a business and immediately feel like an outsider… just to see someone else skip the line like they own the place (and get special treatment)? Not fun. We talk about a hospitality horror story from Melissa’s recent vacation and discuss a very real danger in business: your “regulars” might be quietly chasing away new customers. Learn to overcome your blind spots, audit your culture, and strike the perfect balance between appreciating long-time clients and attracting new ones.

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This podcast is produced by Rooster High.