It's Personal: When Actors Do What PowerPoint Can't

<p>This episode of It&#39;s Personal has a slightly different feel: Jess hands the mic to co-host Jo, who doubled up as a roving reporter at KPMG&#39;s Citizen Experience Excellence report launch – an immersive night of theatre, citizen testimony and audience votes, all designed to make senior civil servants <em>feel</em> the data rather than just read it.</p><p>Jo talks us through the characters who took over the stage – plus what happened when an audience member&#39;s own experience became part of the evening. Then we hear from four attendees, from NHS Devon, DCMS, DWP and the Environment Agency respectively, about what they&#39;re taking back to their teams.</p><p><br></p><p>Hosted by Jess Bowie, editor-in-chief of Civil Service World, and Jo Thomson, partner – customer transformation at KPMG.</p><p>Recorded and produced by Podot.</p>