The Best CSR, Dispatcher And Tech In The Company Was The Problem | Jim Leslie & Al Levi

🚀 FREEDOM 2026 Get your Tickets Today! https://freedomevent.com

Revenue is everywhere in home service right now. Profit is not. Tommy sits down with his mentor Al Levi, author of The 7-Power Contractor, and Jim Leslie, president of Home Service Freedom, to break down why: the hiring excuse every contractor uses ("nobody wants to work") and the answer Jim gives back, what a lost tech really costs, the five things of staffing, why you should triple your pricing, why the owner who is the best CSR, dispatcher and tech is the ceiling on his own company, the zero-or-two cranes rule for your org chart, and the listening tour every owner should take this week. Al is retiring at the end of the year. His last small-room session is at Freedom 2026: Monday, October 26, 6 PM, Mandalay Bay. Use code ALFREEDOM at freedomevent.com to unlock a seat in the room with Al and Jim.

Home Service Freedom: https://homeservicefreedom.com | The 7-Power Contractor: https://7powercontractor.com

-- 🕐 TIMESTAMPS 🕐 --

00:00 - Introduction

00:50 - Al, Jim and Freedom 2026

02:03 - Revenue for vanity, profit for sanity

03:49 - Put your pricing online

05:50 - Three kinds of testimonials

06:38 - Lead times and the boom-bust cycle

11:19 - The five things of staffing

11:32 - What a lost tech really costs