The Invisible Operating System of Aviation feat. Somit Goyal (CEO, IBS Software)

<p>On many flights you have taken - the booking, the check-in, the cargo hold below your feet, the crew rescheduling when things go wrong, is running on software you&#39;ve never heard of. That software is IBS.In Episode 78 of The Indian AvGeek, host Vishal Mehra sits down with Somit Goyal, CEO of IBS Software, for one of the most technically rich conversations on this channel. Somit comes to aviation from Microsoft, SAP and Oracle, he&#39;s spent two years dismantling the assumption that aviation is &quot;too complex&quot; for modern enterprise software thinking.Episode Timestamps</p><p>00:04 – Welcome to Episode 78 00:57 – Debunking the &quot;Aviation is Uniquely Complex&quot; Myth 03:11 – Why Aviation Lags Other Industries in Tech Adoption 04:28 – Core KPIs: Time-to-Value, NPS, and AI Metrics 06:17 – How Airline Boardrooms view AI 07:53 – Customer Success in High-Stakes Aviation ($CS = CX + CO$) 11:05 – iRetail Architecture vs. Legacy PSS Systems 13:22 – Why NDC is a Plumbing Fix, Not Modern Retailing 15:24 – Deploying Agentic AI in Crew &amp; Cargo Operations 18:55 – The Korean Air Migration: &quot;Open Heart Surgery While Running a Marathon&quot; 23:16 – Scale in Indian Aviation: Shifting IT from Cost Item to Strategic Pillar 26:13 – Unlocking Next-Gen Loyalty Ecosystems in India 29:50 – Delivering SaaS Value to LCCs and Regional Airlines 32:56 – $2B Integration: Merging Alaska &amp; Hawaiian Airlines Cargo Operations 35:37 – Mitigating the $60 Billion Disruption (IROP) Problem 40:46 – Powering Air New Zealand&#39;s Skynest In-Flight Sleep Pods 44:12 – Episode Wrap-Up &amp; Upcoming Teaser <a href="https://x.com/vishal1mehra" target="_blank" rel="noopener noreferer">Vishal Mehra on X</a></p><p><br></p><p>The Indian AvGeek streams on all apps and platforms.</p>