ITIL 5: The 6C Model for AI

<p>AI that summarizes an incident is one thing. AI that disables accounts, isolates endpoints and blocks connections is another.</p><p>In this episode of The ITSM Practice Podcast, Luigi Ferri explains the ITIL 5 6C Model for AI and why CIOs, CISOs and MSPs need to stop asking, “Are we using AI?” and start asking, “What are we allowing AI to do?”</p><p><br></p><p>In this episode, we answer to:</p><p>What is the ITIL 5 6C Model for AI?</p><p>How much authority should MSPs give AI to decide and act?</p><p>Who is accountable when autonomous AI gets a decision wrong?</p><p><br></p><p>Resources Mentioned in this Episode:</p><p>ITIL website, article &quot;AI Governance in Organizations&quot;, link https://www.itil.com/Itil-News-and-Announcements/itil-ai-governance-organizations</p><p><br></p><p>ITIL website, white paper &quot;ITIL AI Governance White Paper&quot;, link https://www.itil.com/-/media/itilsite/site-assets/documents/itil-ai-governance/itil-ai-governance-white-paper-2025.pdf</p><p><br></p><p>PeopleCert Community website, article &quot;AI Governance in Service Management&quot;, link https://community.peoplecert.org/home/clubs/itil/blogs/ai-governance-in-service-management</p><p><br></p><p>PeopleCert Community website, article &quot;What ITIL AI Governance Teaches Us About Maturity in an AI-Enabled World&quot;, link https://community.peoplecert.org/public/clubs/itil/blogs/what-itil-ai-governance-teaches-us-about-maturity-in-an-ai-enabled-world</p><p><br></p><p>ITIL website, article &quot;Governing AI in organizations – new ITIL guidance is making a difference&quot;, link https://itil.com/Itil-News-and-Announcements/itil-version-5-ai-governance-guidance</p><p><br></p><p>ITIL website, article &quot;ITIL AI Governance (Version 5): categorizing and assessing AI, and deploying appropriate controls&quot;, link https://www.itil.com/Itil-News-and-Announcements/itil-version-5-ai-governance-controls</p><p><br></p><p>PeopleCert Community website, article &quot;ITIL (Version 5): A Value Stream Perspective&quot;, link https://community.peoplecert.org/public/clubs/itil/blogs/itil-version-5-a-value-stream-perspective</p><p><br></p><p>Connect with me on:</p><p>LinkedIn: https://www.linkedin.com/in/theitsmpractice/</p><p>Website: http://www.theitsmpractice.com</p><p>And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.</p><p><br></p><p>Credits:</p><p>Sound e