Comcast Rant

Who doesn't love a good Comcast rant?

My wife and I moved over the holidays – but this story starts way before that.  We couldn’t do Fiber internet in our old house for technical reasons, so we reluctantly switched over to Comcast and Xfinity.

At the time, we were both working from home – and we BLEW through the data limits for their residential service. I figured it was all of these live podcast recordings, uploads, and downloads. Turns out, it was her being on Microsoft Teams calls all day. At any rate, we had to upgrade to a Comcast Business account.  Fine.

In December, we were fortunate in that we had a couple weeks of overlap, where we were still in the old house, but transitioning into the new house.  So I called Comcast, and explained I needed the service in BOTH locations.  The sales rep seemed OK with that, but told me to contact him as soon as the new service was installed, so he could try and keep up all my discounts, which were unusually high, in his estimation.  I emphasized, DO NOT TURN OFF SERVICE to the old house when the new house is turned on.

Cut to December 18th – my birthday, no less. I spent the entire afternoon at the new house, waiting for the install. The older gentleman tested the line and told me the connection wasn’t great. So he climbed the utility pole in our new neighbors’ yard, and ran a coax line across the top of their fence, and ours, into our house. Turns out, our electricity line is underground here – great for a storm – bad when the cable company has to, by law, follow that line. So they opened a ticket to have someone come out and bury the line once the ground thawed. Meanwhile, there’s a giant red coax cable strung across our neighbors’ yard (fortunately they are super nice), and ours.  Cable comes on, and my wife calls from the old house – sure enough, they turned the service off, over there. What followed was 15 minutes of me cussing out an automated system at Comcast, because it was after hours.  Finally, I get a human being, overseas, who tells me to unplug it and reset it.  I explain, no, it’s not a technical issue – it’s a YOU issue.  “Oh I’m sorry, you’ll have to call back after 7am.”  Uh, no. This may be a first world problem, but I have too much stuff in my house that relies on the internet to have it off overnight due to your incompetence.  I said it a little nicer than that.  Miraculously, they turned it back on.

First bill comes – for FIVE HUNDRED DOLLARS. This includes the install (fine), and two m